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Resolution of billing problems

1. There is a mistake on my bill, what can I do?

If there is a mistake on your bill (name, phone number, bank details, etc.) please contact Customer Service Department by sending an email to soporte@vlex.com and detailing your request. Our Customer Service will send your request to the Financial Department in order to make the appropriate changes when needed.

2. How can I get a duplicate copy of my invoice?

If you would like a duplicate copy of your invoice please contact our Customer Service Department by sending an email to soporte@vlex.com and giving them your personal information and the invoice you wish to receive.

3. How can I know the details of a bank or credit card charge made by vLex?

If you want to know the details of a bank or credit card charge made by vLex please send an email to soporte@vlex.com with the following information:

  • Account holder information
  • Amount
  • Charge date

Our Customer Service Department will send your request to the Financial Department which will then contact you as soon as possible to explain the details of the transaction.

This post is also available in: EspaƱol

Updated on December 13, 2017

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