1. There is a mistake on my bill, what can I do?
If there is a mistake on your bill (name, phone number, bank details, etc.) please contact Customer Service Department by sending an email to firstname.lastname@example.org and detailing your request. Our Customer Service will send your request to the Financial Department in order to make the appropriate changes when needed.
2. How can I get a duplicate copy of my invoice?
If you would like a duplicate copy of your invoice please contact our Customer Service Department by sending an email to email@example.com and giving them your personal information and the invoice you wish to receive.
3. How can I know the details of a bank or credit card charge made by vLex?
If you want to know the details of a bank or credit card charge made by vLex please send an email to firstname.lastname@example.org with the following information:
- Account holder information
- Charge date
Our Customer Service Department will send your request to the Financial Department which will then contact you as soon as possible to explain the details of the transaction.
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