This message appears when an organization has IP access, and a user is trying to access vLex from outside of their organization’s network (outside of the authorized IP range).
The list of network addresses (IP addresses) from which the platform can be accessed has been provided by the administrator of the organization’s vLex account.
How to fix it?
- If you are the user, please access vLex from within the client organization’s network. If you are already accessing vLex from the client organization’s network, please contact your Account Administrator to review the case.
- If you are the administrator and you are already accessing vLex from the network range of your organization, please contact us at firstname.lastname@example.org, indicating the IP number, user, and organization from which you would like access.
If you are unsure what your IP address is, you can use the following link: http://www.see-my-ip.com/
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